By Ishant Gupta
Are you
trapped in a situation where your computer has some issues and you are not able
to figure out the solution? How about connecting remotely via Internet with an
expert sitting somewhere else in the world and getting your problem solved?
It often
occurs that while working on the computer, it hangs and leaves us wondering
whether it is a hardware problem or a software problem. After finding
themselves in such a situation, many people call up a computer expert or take
the computer system to the nearest service center. There is another alternative
to this- solution via remote connection. Windows and Mac both have a built-in
remote assistance feature. Using this technique you can share your desktop or
laptop with an expert located at faraway place and thus you can take their help
to figure out the exact problem.
Windows
PC
Windows XP
has a built-in remote assistance feature. To enable this feature, go to control
panel and click Systems. A window opens up, in which you have to click Remote
tab. Then click Allow remote assistant invitation box. Using a secure remote connection or via email
invitation you can connect your system with the expert. Once remotely
connected, the expert can view your desktop screen and can control your mouse. He/she
can also chat with you in the remote assistant window. Practically, this
process is very simple. What you have to remember is, in order to let the
expert take control of your system, you have to click take control
button in the security feature at the top of screen. Once the expert solves the
problem completely, you can disconnect the remote assistant section and you can
start using the computer.
Mac
Mac users
can perform this procedure in two different ways. The first one and the simpler
one is to use ichat or message. You just have to add the user to the
chat list and begin chat with him/her. In the video menu click screen share
enabled. Secondly, you can go to system preference and click sharing.
Click screen sharing and click computer settings button. Read the
Pop up window options and provide a password to reach your computer. The expert
can connect to your computer with the help of this password. This method is
also easy to use. However, the problem with it is that this method can only be
used on a local network. If the expert is sitting at a different location, then
you need to know how to configure your network devices (port forwarding).
With the
help of Browser
Chrome
remote desktop
Google chrome browser has a free Add on called as chrome
remote desktop. It can be used to remotely control the computer. For this to
work, Google chrome browser and the Add on should be installed on both the
systems. It generates an authentication code on the host computer. This code
needs to be entered on the remote computer in order to have a secure remote
access.
Software
Team viewer
This is a multi-platform software. It works on windows, Mac
and Linux. It allows remote controlling, collaboration and file sharing between
two connected computers. It can be downloaded for free for non-commercial
purposes. You can also download android and iOS apps. It renders the remote
connection secure with the help of 256 bit encryption. You can download it from
www.teamviewer.com.
Crossloop
This software comes with a free version and also allows an
unlimited connection to another computer along with a remote reboot option. It
makes android apps available for remote access. It allows transfer of unlimited
files between two connected computers. It is compatible with windows and Mac.
You can download it from www.crossloop.com.
Mikogo
This software provides many features along with remote
control feature. It allows session recording, multi monitor support and pausing
of the session. It is available as a 14 day trial version with free account.
You can download it from www.mikogo.com.
Logmeinfree
It provides a remote control feature for windows or Mac
system from iOS or other computers. You can use the Log me in to arrange the
computer in sleep mode. Its free version makes use of 256 bit encryption for remote
connection but you cannot transfer files with it. However, you can search for
files and view them. You can download the software from http://secure.logmein.com.
Join.me
This software helps you to access and control a computer
remotely with the help of a web browser. For this, you need to download a small
software on the remote PC which provides the access code. Using the access
code, you can join anyone with the help of join.me Then, via remote PC you can
control, chat and make use of internet enabled voice call facility. This
software can be downloaded from http://join.me.
Website
On this website you can find detailed information about
programs and functions usually used on PC and Mac. How to use a particular
program has been explained with the help of a video on this website. You can
send these videos to people who are not tech savvy.
On this website, PC and Mac functions have been
explained in a simple language with the help of some tips and tricks. It gives
a step by step procedure to explain the setup of new devices. If you are not
very much conversant with technology, you can take help of this website.
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